‘Social Listening’: Unilever Looks to Exploit Vaseline’s Viral TikTok Trend.
As a product discovered more than 150 years ago within a Pennsylvania drilling site, the simple jar of Vaseline could hardly be considered an obvious target for digital platform algorithms.
Nonetheless, its ascent as a TikTok talking point has thrust it into the lead of an advertising revolution, where major corporations are spending big on content creators and devoting less capital to advertising goods in legacy broadcasters.
From Oil Rigs to Online Hacks
Originally produced in the 1870s by a chemist, Robert Cheeseborough, who noticed oil rig workers rubbing their skin with a byproduct of the drilling process. Now, a flood of amateur-created clips have documented the product’s widespread use in “practical tricks”.
Promoted as a fix for dirty sneakers or prolonging the scent of perfume, as well as a fix for noisy doorways. It has even been deployed to stop the scourge of chip seasoning clinging to fingers.
Capitalising on the Conversation
Detecting the product’s new life online, executives at the multinational boosted the tips by having their research teams evaluate the claims and sharing the findings with influencers.
Claims that Vaseline reduced the burn from hot food on the lips were validated. Similarly supported were ideas it could prolong perfume and restore leather handbags. Proposals that it might whiten teeth or lengthen eyelashes were disproven.
The ‘Digital Ear’ Approach
Print ads and broadcast spots would once have formed the bulk of its promotional efforts. But the Vaseline phenomenon has helped convince executives to ramp up funding for content creators.
This observation of social channels to guide corporate planning has been termed “social listening”. Fernando Fernández, newly named, has indicated the goal is to spend 50% of its massive marketing spend on social media content.
Shifting to Modern Engagement
Selina Sykes, who is leading the online push, said the company was simply adapting to new ways of engaging audiences. She said participating on platforms “without spoiling the atmosphere” was crucial.
“How can companies join discussions credibly? This has perpetually been our aim as brands, since the era of community gossip and sharing usage tips.
“We are witnessing a departure from a mass communication approach, where we would just broadcast out … Currently, it's countless discussions, many communities. The evolution of platform algorithms means that these communities feel niche, yet they are vast.
“Ensuring your product is discussed by consumers, mentioned by individuals, that fosters reliability and pertinence. Influencers are vital for this. This word-of-mouth strategy is being amplified.”
A Revolutionary Change in Media
This plan mirrors seismic changes taking place in media consumption, with the youth demographic spending more time on digital networks than television, magazines or radio.
The shift is reflected in drops in TV and print advertising. Across Britain, ad revenues for major broadcasters have fallen by more than £600m in actual value since the end of the last decade.
The Rise of the Creator Economy
This further signifies a blurring of media roles as large companies almost become production houses themselves, collaborating with hundreds of content creators to promote their goods.
An industry expert from a leading agency said: “Obviously there’s a flow of audiences from conventional channels and they are dedicating far more hours to Instagram, TikTok and YouTube than they are viewing scheduled television or reading physical magazines.
“Many companies report to us consumers have more faith in suggestions from the creators they engage with compared to commercial messages. It's an ongoing shift.”
He said brands could also save money by targeting content creators over expensive broadcast campaigns, which also permits simpler message refinement to see what works.
The approach is growing. Advertising spending on influencer marketing is growing fourfold quicker than the broader media sector. Across the United States, it has over doubled since 2021 and is forecast to attain multi-billion dollar sums in 2025.
The Enduring Power of Broadcast
Regardless of the massive shift, industry figures said they believed television commercials still played a key part to play, as TV channels continued to possess the influence to frame public debate.
Sykes said: “Among the most effective advertising investments is still the Super Bowl. It’s not about those broadcasters saying: ‘Oh, we’re not relevant any more.’ It’s about who’s capturing attention … There is undoubtedly a future for traditional media.”